At MyChessLearning.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a refund or exchange policy for our products as follows:
- Video Courses: Our video courses are refundable, but we will offer a replacement if there are any technical issues with the course material. If you have any issues with the course content, please contact us within 15 days of purchase and we will do our best to resolve the problem.
- Chess Board: If you are not satisfied with your chess board purchase, you may return it within 14 days of receipt for a full refund or exchange. Please note that the chess board must be returned in its original packaging and in unused condition.
- Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be credited to the original payment method.
- Shipping Costs: Shipping costs are non-refundable. Customers are responsible for the cost of return shipping.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt and we will arrange for a replacement or refund.
- Contact Us: If you have any questions about our refund and return policy, please contact us at info@mychesslearning.com
- By purchasing any of our products, you agree to our refund and return policy.
- If a refund or return is authorized, we would like to know why the product was not satisfactory, to help us improve our offerings.
- We will refund the money digital products such as online video courses or other online content, if you are not satisfied for refund please contact us via call or Mail us.
- We reserve the right to make changes to this policy at any time.
We appreciate your business and thank you for choosing MyChessLearning.com for your chess learning needs.